We at Iron Cross Automotive are committed 100% to bringing you authentic, quality products and a hassles-free shopping experience. If you are not satisfied with your purchase, you may return any parts to Iron Cross within 60 days from your date of order, provided that the product(s) is in its original packaging and condition.
Vehicle Warranty: When ordering parts and accessories for vehicles still under the manufacturer's warranty, it is the vehicle owner's responsibility to ensure that the warranty will not be adversely affected by the installation of these parts. If in doubt, please contact your local servicing dealership or the vehicle manufacturer before ordering. We cannot accept return requests for parts due to vehicle warranty issues.
Warranty Parts: Please refer to the warranty documentation shipped with the product's packaging. We reserves the right to charge a restocking fee or refuse any parts that show evidence of being used or installed contrary to manufacturer's instructions, subjected to improper handling, packaging, or shipping by the customer.
To obtain a Merchandise Return Authorization (MRA) contact us at 1-833-727-8784 or email us at Custsupport@ironcrossstore.com referencing your order number. An email will be sent within 48 hours of the request with a return shipping address and complete shipping instructions. Please include a copy of the original receipt and the email with the return.
Refunds for returns normally process and credit within 15 days from the date we receive your return at our warehouses. Please note that inaccurate reason for return may cause an inconvenient delay in the credit processing. Once the return has been approved and processed, the refund will be credited to the credit card used to buy the merchandise. You will receive a "credit approved" email the day you are credited. Please be aware that the bank may take 4-7 business days to post the credit to the account or credit card used.
If you do not receive a credit after 30 days, please email our returns department at Custsupport@ironcrossstore.com and we will respond to you immediately. Shipping charges are not refundable. All return orders can be charged a 10% Restocking Fee based on the condition the product is returned in. All returns must be packaged properly; we are not responsible for damaged returns that resulted from improper packing.
While we offer you the option of shipping your order placed on our website to your home or a network dealer near you, our dealers cannot accept and process returns in their stores.
Thus, any purchases made on the Iron Cross Automotive website are not returnable at a Dealer, even if the order was picked up at a Dealer. The dealer will not be able to accept your return or refund your money. All returns must go through process as described under the Return Procedure. We apologize for any inconvenience caused. We are working diligently to offer in-store return service to you in the near future. Your patience is greatly appreciated.
Our order fulfillment systems are designed to deliver your orders as quickly as possible. Orders are sent to the warehouse immediately for quick fulfillment and shipping. Therefore, it is not possible to change or cancel an order once it has been processed.
If you would like to try to cancel or change your order, please contact us via phone at 1-833-727-8784 or email Custsupport@ironcrossstore.com as soon as possible. We will do everything possible to accommodate your request as long as the order has not already been processed.